18+ UK only · Free to play · Virtual coins have no cash valueResponsible PlayHelp centre
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Help centre

How can we help?

Everything about our games, coins, signing in, how we keep your account safe and how to reach our team.

LAST UPDATED: 8 NOVEMBER 2026

Our games

Turismsv's original games come in three types: Slots, Instant Win and Arcade. Every game is built for Turismsv and hosted on our own server, and opens right inside the page.

  • Do I need to download anything? No. Games run in any modern browser on phones, tablets and computers.
  • Do I need an account? No. Every game plays with or without signing in.
  • A game won't load. Press "Reload" above the game, check your connection, or try another browser. Still stuck? Tell us which game and device using the topic "Problem with a game".
  • Can I play full screen? Yes. Use the "Full screen" button above each game.
  • Sound isn't playing. Most browsers mute sound until you tap or click inside the game once.

Coins, bonuses and levels

  • Welcome coins: every new account starts with 50,000 free coins.
  • Daily bonus: collect 10,000 free coins every 24 hours from your wallet or My account.
  • Levels: earn XP when you open games and collect your bonus. Each new level adds bonus coins.
  • Value: coins are virtual. They can't be bought, sold, transferred or withdrawn, and there are no prizes.

Signing in and account safety

You can create an account with your email address and a password, or with Google. Either way, your account is kept on our server, not in your browser, so your details and wallet are the same on every device.

  • Passwords are protected with strong one-way hashing before they're saved. Nobody at Turismsv can see them.
  • Sign-in sessions use a secure, HTTP-only cookie that's removed when you sign out or close your browser.
  • Wrong passwords: after 5 wrong tries, sign-in for that account pauses for 15 minutes to stop guessing.
  • Google sign-in checks your Google sign-in directly with Google. We receive only your name and verified email.
  • Forgot your password? Use our contact form with the topic "Forgot password" and we'll help you get back in after checking it's you.

We will never ask for your password by email, phone or message. If anyone does, it isn't us.

How our forms work

Every form on Turismsv (sign-up, sign-in, contact and Player Care) is sent to and handled by our own server. Nothing you type is stored in public pages or in your browser.

  • The connection is encrypted (HTTPS) from your device to our server.
  • Contact and Player Care messages are delivered privately to our team by secure email, and we keep a private record so we can follow up.
  • We use simple anti-spam checks that don't track you.
  • You'll see a confirmation on the page as soon as your message is sent.

Our policies

Terms & Conditions → Privacy Policy → Cookie Policy → Responsible Play →

Breaks, restrictions and deletion

Use the Write to Player Care button at the bottom of any page to ask for a break or an account restriction. You can delete your account yourself at any time from My account. More on our Responsible Play page.

Still need help?

Send us a message through our contact form. A person will reply, usually within 2 working days.

Contact us